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Personal Stylist (Full-time)

  • Sales & Marketing
  • Full-time
  • Los Angeles, CA

Job Description

The Terminal 27 Personal Stylists are responsible for shaping exceptional appointment-based shopping experiences for our clientele, serving as the foundation for meaningful and long term relationships, acting as trusted advisors, both on and off line, in an environment free of pretension. Through their willingness and excitement to engage with clients, the Stylists will contribute to the team culture and foster creative exploration of the Terminal 27 space and product catalogue. The ideal candidate has a keen interest in fashion and the contemporary cultural landscape, in meeting new people, and in being a brand ambassador for Terminal 27.

Responsibilities

• Provide exceptional client experiences during walk-in and private shopping appointments and styling consultations at Terminal 27
• Build and maintain relationships with Terminal 27 clients by providing outstanding service and supporting communication before, during and following appointments
• Cultivate and maintain an extensive knowledge of trends, designers, and the Terminal 27 product catalogue
• Maintain awareness and conversational knowledge of all programming activities within Terminal 27 and the editorial content on terminal27.com
• Achieve performance targets (which will extend beyond sales), adhering to operational protocols and standards, and supporting the collective goals of the team
• Master all Terminal 27 tools and systems to swiftly and accurately process transactions
• Maintain the styling space as per Terminal 27 visual presentation and merchandising standards
• Ensure all inventory is managed as per defined operational processes

Qualifications

• A minimum of 3 years experience in a client-facing environment (Sales Associate, Personal Stylist or other)
• Proven experience establishing trusting relationships
• Good knowledge of the labels carried by Terminal 27 including creative direction, history, and technical garment information, and enthusiasm to share this knowledge with colleagues and clients
• Excellent verbal communication skills in English (Mandarin an asset)

Skills

• Confident and articulate
• Exceptional interpersonal skills with a natural ability to build relationships
• Flexible communicator who puts those around them at ease
• Client-oriented with strong problem solving skills
• Autonomous and organized with an eye for details
• Ability to work in a fast-paced environment, while delivering an exceptionally high level of attention and service