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QA Engineer (B2B SaaS, AICX)

  • Engineering
  • Full-time
  • Remote friendly

Proto is a leader in inclusive chatbots and multilingual contact center automation in emerging markets. Our AI Customer Experience (AICX) solutions serve large central banks to small fintechs that require high-performance natural language understanding for under-resourced languages across Africa to Asia.

What is Proto?

Proto was founded in 2018 at the National Taiwan University to deliver impactful and effective conversational AI for under-served markets. We’ve grown across four verticals and over ten countries with the support of the Bill & Melinda Gates Foundation, Omidyar Network, RegTech for Regulators Accelerator, National Research Council of Canada, and the African Development Bank. Clients range from the central banks of the Philippines, Ghana, Rwanda, Zambia, and Côte d’Ivoire, to the leading alternative medicare provider in India, to fast-growing fintechs in Nigeria. Learn more at

Recent Awards

2021 Africa Digital Financial Inclusion Facility Winner
2020 Alliance for Financial Inclusion Fintech Finalist
2019 Central Banking Fintech & Regtech AI Award Winner
2019 Alliance for Financial Inclusion Fintech Finalist
2019 iGaming Asia Congress Innovation Winner
2018 RegTech for Regulators Accelerator Chatbot Competition Winner

About the Team

Proto’s team is extremely global with 92% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female members working. We’re a remote team of self-starting and entrepreneurial NLP engineers, SaaS sales professionals, and digital nomads. Our management operates established processes for cross-cultural and timezone collaboration, while limiting Zoom to less than an hour a day 🙌🏼

Job Summary

As a QA Engineer, you will own the design, develop and delivery of test strategies, methodologies and automation while taking a hands-on approach to see that they are implemented efficiently. This role is perfect if you have a passion for breaking things and a track record for increasing engineering quality.

Roles and Responsibilities

  • Conduct manual QA testing of new and existing products, performance and end to end product

  • Develop test scenarios and test cases based on business requirements and user stories

  • Create and maintain automated frontend test frameworks, test plans and test cases for our SaaS platform (Python, Node.js, Vue.js)

  • Identify and write bug reports

  • Ability to analyze potential issue and do root cause analysis and assign issue to the right development team

  • Follow up with Engineering and Customer Experience team members to see bug fixes through completion

  • Review bug descriptions, functional requirements and design documents, incorporating this information into test plans and test cases


  • 3+ years work experience

  • Experience testing in mobile (iOS and android) and desktop environments

  • Experience with bug tracking software - experience with JIRA preferred

  • Solid understanding of AGILE methodologies and practices.

  • Solid understanding of QA methodologies, including planning and strategy design

  • Experience creating and maintaining automated frontend test plans and test cases for Python apps using test automation frameworks

  • Excellent verbal and written communication skills

  • Excellent attention to detail, with an ability to multitask and meet deadlines

  • Ability to work both in a team environment and independently

  • Aptitude to learn quickly and effectively

  • Strong time management and prioritization skills

  • Python 3 experience

  • Adept at finding the right tool for each task, avoiding the NIH syndrome


  • Previous experience in SaaS or AI companies

  • Experience with Docker

  • Fluency in multiple languages


  • 20 vacation days. In addition to local holidays.

  • Remote/flexible work. We’ve always been remote-first with a tested process of team collaboration that maximizes productivity.

  • Proto gear & allowances. Proto outfits its team with quality swag and offers a WFH program for computer equipment purchases.

  • High standards & autonomy. Work with a global team doing their best work and execute upon an ambitious expansion plan.

Proto is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. 

Remote restrictions

  • Workday must overlap by at least 4 hours with Vancouver, BC, Canada