Remote Customer Support Specialist
- Customer Support
At Loop Support, we help small businesses provide amazing customer support. If you're smart, kind-hearted, and enjoy learning new things - we'd love to work with you!
We have several positions available - we are looking for applicants who can work at least 15-40 hours a week.
We are a 100% remote company, so this role will remain remote post COVID-19. The first week or so will consist of 1-1 training with one of our customer support managers, during which we will cover the company’s workflows and protocols. We will work with you to find a convenient time to schedule the training sessions. We pay you for any time you spend with us, whether it be training or shift work.
Respond to customer inquiries and complaints, via email
Answer questions about products
Troubleshoot and resolve product issues and concerns
(Optional) Assist customers over the phone
Excellent written communication skills
Positive and professional attitude
Distraction-free home office
Stable internet connection
A good sense of humor doesn't hurt :)
Career advancement opportunities
If you're interested, we’d love for you to apply below!
- Must be a resident of United States