Loop Support

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Remote Customer Support Specialist

  • Customer Support
  • Full-time
  • US
  • Remote

At Loop Support, we help small businesses provide amazing customer support. If you're smart, kind-hearted, and enjoy learning new things - we'd love to work with you!

We have several positions available - we are looking for applicants who can work at least 15-40 hours a week.

We are a 100% remote company, so this role will remain remote post COVID-19. The first week or so will consist of 1-1 training with one of our customer support managers, during which we will cover the company’s workflows and protocols. We will work with you to find a convenient time to schedule the training sessions. We pay you for any time you spend with us, whether it be training or shift work.

Responsibilities

  • Respond to customer inquiries and complaints, via email

  • Answer questions about products

  • Troubleshoot and resolve product issues and concerns

  • (Optional) Assist customers over the phone

Qualifications

  • Excellent written communication skills

  • Positive and professional attitude

  • Distraction-free home office

  • Stable internet connection

  • A good sense of humor doesn't hurt :)

Perks 

  • Flexible hours

  • Referral bonuses

  • Career advancement opportunities

If you're interested, we’d love for you to apply below!

Remote restrictions

  • Must be a resident of United States