Kiwibot

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Head of City Operations

  • Operations & Finance
  • Full-time
  • Medellin - United States, CO

2021-06-22 19:44:21 UTC

Role: Head of City Operations


At Kiwibot we are building the largest robotic last-mile delivery network to support operations in several environments from college campuses to cities across the US and Europe. We believe that the future will be powered by clean and effective technological solutions and that everyone should have the access to receive anything at a low or no cost. 


The City Operations team is part of the larger Kiwibot´s Operations team, and owns city-specific business outcomes and bridges our overall strategy with local needs. The team ensures complex, business-critical work is done in a high-quality way and champions the core Kiwibot experience in cities, campuses, and many more types of locations. 


As the Head of City Operations: You will report directly to our COO. Your main responsibility will be to manage a group of Operations Launchers, Managers, and Sr. Managers. City Operations is a group of people that will be the first “boots-on-the-ground” team for new Kiwibot sites. In each new site, you will design, work through and improve an operational playbook, including being or helping form a team, setting up new infrastructure or work spaces, working with partners, and testing and iterating on various operational models. This role requires great project management skills and a determination to “hustle” and get things done.


Location: Various, United States


As a Head of City Ops a typical day might include the following: 


  • Build a national launch plan and budget for each new site you're launching to operationalize a fleet of robots in a matter of weeks

  • Help recruit and build out a foundation for a strong local operational team

  • Continually innovate on launch playbooks to help scale our other cities

  • Drive initial adoption of the service through launch marketing campaigns in close coordination with our partners as well as our Central Operations team

  • Be an operations point-of-contact for our partner POCs and other stakeholders

  • Work cross-functionally with our Operations, Business Development and Engineering teams to streamline processes

  • Own all performance KPIs for a best-in-class robot delivery service for the United States


This job might be the right one for you if:


  • 3-5 years of operations management, consulting, banking, or tech background

  • Analytical background: you can mold and understand data to drive action and results

  • Project management experience with an obsession with details

  • Excellent communication skills: experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment

  • Experience being a leader among peers, influencing cross-functional partners, and setting an example for others

  • An entrepreneurial spirit - no problems with getting your hands dirty. Passion for building things, working towards a shared goal, and ownership of outcomes

  • Flexibility to travel 70-80% of the year. Location is flexible

  • Physical work might be part of your role


You might have also had:


  • Spanish language skills (we are a Latin America start-up!)

  • Knowledge of electronics, electric engineering, or other similar technical fields

  • Experience starting or scaling a successful startup

  • Demonstrated interest in logistics, on-demand services, and marketplaces

  • Experience managing a team of Operational Launchers

  • Experience in recruitment or building of operational teams

  • Experience driving adoptions of services through marketing campaigns

Career Path:

You will enter as a Head of City Operations and can grow in scope within this role. He/She /They can also move to other leadership roles such as Central Ops, Maintenance, etc. depending on the skills of the candidate.


What we offer you: 


As your career progresses, we commit to develop and advance your career. We aim to put together personalized training for every employee through a blend of training that includes: 


  • Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership in robotic last-mile delivery

  • Competitive compensation package

  • Targeted in-house training and on-the-job training and experience

  • Tailored coaching 

  • Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market