Dispatch Operations Specialist

  • Operations
  • Full-time
  • Santa Monica, CA
  • Remote friendly

2021-04-25 20:49:16 UTC

Dispatch Operations Specialist [Full Time]

Coco is building the world's first mass market robotics company, beginning with sidewalk delivery robots. We deploy mobile ground robots in cities to create a cleaner, safer, and more accessible last-mile logistics solution.

About you

You’re the type of person that gets things done no matter what hurdles arise. You enjoy thinking about how to improve processes and remove bottlenecks. You also enjoy problem solving and possess exceptional communication skills. Finally, you’re a flexible thinker: ready to adapt your processes to the rapidly-changing needs of a fast-growing startup.

The role

The Dispatch Operations Specialist focuses on managing where robots go and who drives them. The role also involves working with all members of the field team to assure each and every order is fulfilled efficiently. You will keep track of pilots, bot locations, and orders, making sure operations are running smoothly. 

Key Responsibilities

  • Assign robots and pilots to orders from various partners around Los Angeles

  • Keep track of bot locations, and manage their movement based on demand. 

  • Ensure they are all accounted for at the end of each night. 

  • Report robot technical problems, lead pilots in trouble shooting robots. 

  • Managing the whole team on day to day operations. 

Basic Qualifications

  • Must have a great internet connection

  • Must be able to work nights

  • High School diploma or equivalent

  • Prior work experience with management 

  • Experience with Discord

  • Experience dealing with high stress environment

About the team

We’re a close-knit team, passionate about making on-demand delivery a better experience for customers, employees, and the community.

Coco is a venture-backed and early stage startup, so the environment here is high-energy, dynamic, and exciting. You’ll be working with top-performers with experience at the fastest-growing ops startups in the world. If you’re collaborative, energetic, have a competitive spirit, and love working in teams, you’re going to feel right at home.

Job Types: Full Time

Pay: $17.00 per hour

Benefits:

  • Health

  • Dental

Schedule:

  • ~9 hour shifts

  • Thursday-Monday (Evenings)

  • Overtime

  • Must be able to work Weekend (Afternoon-Night)

Education:

  • High school or equivalent (Preferred)

Work Location:

  • From Home

  • Office Space Soon

Hours per week:

  • 32-40

Typical start time:

  • 5PM (Weekdays)

  • 1PM (Weekends)

Remote restrictions

  • Must be a resident of United States